Frequently Asked Questions (FAQs)

"A collection of analog clocks in various sizes and colours, representing the concept of time."

How are Clubhouse activities offered?

All Aspire Clubhouse activities are delivered online and are offered as structured, small-group activity sets (typically six sessions), designed to support consistency, confidence, and meaningful engagement over time.

Activities may include:

Introductory or preview sessions (where offered)
Weekly, bi-weekly, or monthly scheduled programs
Quarterly or seasonal special events

During planning for the 2026 timetable, activities may be scheduled on:

Set days (e.g. Wednesdays and/or Saturdays)
Set times of day (e.g. late morning, afternoon, or evening sessions)

Final days and times will be confirmed with the release of Program 1 (Pilot / Founding Series), based on Member feedback.

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What are some examples of Aspire Clubhouse online activities?

Aspire Clubhouse activities are designed around shared Member goals and interests, with a quarterly timetable shaped by a Member voting system. Activities fall into four main categories:

Education and Skill-Building: Cooking, coding with Scratch, communication and daily living skills.
Employment and Community Participation: Self-employment such as starting your own or a family based business, microenterprises & family ventures (potentially tailored to a special interest).
Health and Wellbeing: Movement such as dance and gentle exercise, mindfulness, sensory art, and projects such as crafts, miniature gardening.
Social and Recreational Participation: Drama, virtual touring (e.g., historical or travel), and activities focused on specialty interests like anime, gaming, pet care or special online events.

If there’s an activity you’d like to see, let us know! We’ll work to connect like-minded Members and bring your ideas to life.

Are sessions capped?

Yes. Participant limits help ensure every session remains supportive and personalised.

If a session becomes high-demand, we may:

Add extra sessions

Offer the activity on multiple days

Increase availability where possible

Session caps and availability will be listed in the Member Portal.

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How does Aspire Clubhouse decide activity days and times?

We use co-design principles. Members provide input on:

Preferred times
Days of the week
Activity types
Frequency

The timetable evolves in response to Member feedback, ensuring sessions work for as many people as possible.

When will Aspire Clubhouse's programs be offered during 2026?

Subject to membership feedback, the proposed dates during which Aspire Clubhouse's core programs will be offered during the following dates in 2026:

Program 1: 27 July to 4 September 2026

Program 2: 26 October to 4 December 2026

In addition to the core programs, introductory sessions, special events, and holiday programs may be offered, subject to membership demand.

Will more activity days or times be added?

Yes. If Members request additional options: such as more frequent sessions or alternative times. Aspire Clubhouse will expand the timetable.

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Will online sessions be recorded?

For quality assurance and safety, online sessions may be recorded by Aspire Clubhouse. Recordings help us:

Ensure the session runs smoothly and in a supportive environment
Confirm that only registered participants and their nominated adults are present
Support staff training and continuous improvement

Recordings are confidential and used solely for these purposes. They are not shared outside of our organisation without consent.

2. Pricing, Payments & Value

"A person seated with a support person in front of a laptop, receiving guidance to engage in an activity."

What's included in the cost?

All learning, instruction, and facilitation

Program content delivered progressively across the series

Access to course materials and resources (where applicable)

Opportunities for connection and discussion with other Members (where applicable)

Are there any additional costs?

Some activities (e.g. craft or movement-based sessions) may offer optional resource packs or materials, which can be purchased separately. Members are also welcome to use their own materials where suitable.

Basic participation summaries are available on request at no cost. Optional detailed, personalised reports (e.g. aligned to NDIS goals or plan reviews) can be purchased if required.

How does Aspire Clubhouse provide value to Members?

Aspire Clubhouse is more than a program provider, it’s a community. Member value includes:

Opportunities to shape programs through co-design

Free participation for a nominated support person

Capped group sizes for a more personalised experience

Trauma-informed approaches across all activities

Structured programs that support consistency and confidence

Recognition of participation and milestones

Free quarterly newsletters and resources

Access to skilled facilitators and mentors

Every dollar directly supports participant experience, wellbeing, and connection.

3. Cancellations, Absences & Disruptions

How are cancellations managed?

If you cancel

Credits or refunds may be available depending on the notice period and timing of cancellation. Details appear at time of purchase.

If Aspire Clubhouse cancels

We will offer:

A rescheduled session, OR

A credit, OR

A refund (if the activity will no longer run)

Absences

Refunds or credits cannot be issued for non-attendance of a scheduled session once activity content has been provided.

As Aspire activities are designed to be self-guided and flexible, participants may still complete the activity content independently or with support if they are unable to attend a session. The group session itself is primarily focused on connection, shared engagement, and social participation opportunities.

If you are unable to attend, please contact us so we can support you to access the relevant materials.

Disruptions beyond our control

In the event of technical issues or uncontrollable disruptions on our part, we will make every effort to provide alternative arrangements.

Further details are provided within the Member Portal. Alternatively, please feel free to contact us on email:
enquiries@aspireclubhouse.com.au, or use the Contact Aspire form.

4. Support, Wellbeing & Trauma-Informed Practices

What if I feel anxious about joining?

You have three supportive options:

1. Bring a Support Person

A family member or support person may attend sessions for free to assist and support you.

Please Note: The nominated adult participates in a supporting role. Therefore your Support Person or Carer must be physically present at your location and not joining from a separate or remote location. We reserve the right to withdraw free attendance for your nominated adult if this option is not used as intended.

2. Consider Strategies for Dealing with Anxiety

Check out the strategies available to Members through the Member Portal.

3. One-to-One Consultation

If group sessions feel overwhelming, you can begin with a private 1:1 session.
Aspire Clubhouse's Program Manager will help you ease into group programs when you feel ready.

Cost consideration: 1:1 sessions are far more expensive than participating in group activities, so Members are encouraged to factor this in on deciding which is the best option.

What are trauma-informed practices, and how are they used?

A trauma-informed approach creates safe, predictable and supportive learning environments. At Aspire Clubhouse, this includes:

Structured, consistent routines

Step-by-step instructions

Activities broken into manageable segments

Strategies for emotional regulation

An emphasis on resilience, confidence and choice

This approach benefits all Members, including those who may have experienced trauma.

Is my Carer or Support Person able to participate in the sessions with me?

Yes, your Carer or Support Person is welcome to participate in sessions, but they must be nominated by you and directly support you during the activity, please note: no exceptions. For this reason, your Support Person or Carer must be physically present at your location and not joining from a separate or remote location.

Can I access free advice or resources?

Yes. Every Member has access to available resources on the Member Portal as well as receives a FREE quarterly newsletter featuring:

Practical tips
Wellbeing strategies
Resource links
Updates on activities and events

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Is personalised one-to-one advice included in membership?

No. One-to-one consultations are a separate paid service, offered at a discounted rate for Members.

5. Membership Eligibility & Application Process

Are all membership applications automatically accepted?

No. Applications are assessed against the Membership Terms & Conditions.

Membership is open to adults on the autism spectrum aged 18+ years.

Aspire Clubhouse reserves the right to defer an Application for Membership if it is decided that the potential Member's goals and interests would not be met by the Clubhouse within a reasonable period of time.

Do I need a formal autism diagnosis to join?

No.

The Clubhouse does not require proof of diagnosis. We welcome adults who identify as on the autism spectrum, who are exploring whether autism fits, or who benefit from autism-informed approaches and structured, strengths-based programs.

Some adults identify as on the autism spectrum or neurodivergent without formal assessment, and we respect self-identification.

Many adults on the autism spectrum also have ADHD or other co-occurring neurodevelopmental differences. Our programs are designed using autism-informed learning styles and structured approaches that support clarity, focus, executive functioning and practical skill development.

The Clubhouse is autism-centred. If the environment and approach feel like a good fit for you, you are welcome to apply.

Inclusion, for us, means there is no single 'right way' to participate; people can engage in ways that suit their communication style, energy levels and support needs.

How long does processing take?

Most membership applications are decided within 24 hours of your FREE 15-minute online Zoom meet and greet with Aspire Clubhouse's Program Manager.

What does the application process involve?

Your free online meet and greet helps:

Begin to identify your potential goals, interests, and needs
Answer your questions
Ensure activities align with your preferences
Start to plan meaningful opportunities for you.

A nominated adult support person may attend with you.

What happens if more information is needed?

Aspire Clubhouse may:

Request further details

Waitlist your application, e.g. if capacity is reached

Defer approval where necessary

This ensures each Member receives a supportive and appropriate experiences.

6. Youth, Safety & NDIS

I’m under 18 years of age. Can I join?

Not yet. However, if you are aged 17 1/2 years or closer to age 18, you are welcome to commence the process of applying for membership. The Clubhouse will defer your application until such time as you turn 18 years old.

Aspire Clubhouse is currently designed for adults on the autism spectrum (18+).

Alternatively, if a Youth Membership category interests you, please email enquiries@aspireclubhouse.com.au or use the Contact Aspire form, so we can monitor demand.

Why do Clubhouse employees hold a Working With Children Check (WWCC)?

Even though Aspire Clubhouse does not offer youth programs, children or teenagers may occasionally be present during online meetings with families or applicants may be close to age 18 when attending a meet and greet with us online for the first time.

For safety and good practice, all Aspire Clubhouse employees hold a WWCC (Professional).

Is Aspire Clubhouse a registered NDIS Provider?

No. Aspire Clubhouse is not a registered NDIS provider.

However, Members who self-manage or plan-manage their NDIS funding can access activities and services from unregistered providers like Aspire Clubhouse.

For official guidance, refer to the NDIS website.

https://www.ndiscommission.gov.au/provider-registration/about-registration

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